Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 67591 Views
  • 120 replies
  • 15 Helpful

PHONE DELIVERY

Hi im a new customer and i ordered a new iPhone SE 2022 5G 64GB Midnight, but i havent received it yet, was just wondering what the status is as when i track it, nothing comes up

iPhone 13 pro max alpine green

Hi,I upgraded to the iPhone 13 pro max in alpine green over the phone on Wednesday (June 1st) morning. I was told by the person on the phone that I had to have it delivered on Saturday (today, June 4th) and even paid extra for this. I didn’t mind if ...

Eviie96 by Explorer
  • 681 Views
  • 3 replies
  • 0 Helpful

In stock order

Ordered new phone 2nd June. Say on tracker your instock item, awaiting confirmation of delivery date, But as of yet 4th June no text or change on tracker info. Is this usual

Order

Hi On Wednesday I ordered the new Samsung 22 ultra and I think I've been accepted. The email I got back says please call us to discuss but there's no number. When I go to the tracking order it says order confirmed, waiting for delivery. How long does...

Beats fit pro order

Placed an order for Beats Fit Pro, had a confirmation email but no tracking information or anything since 1/6/22.  Could anyone let me know when this order is likely to be processed?

j19mills by Visitor
  • 379 Views
  • 1 replies
  • 0 Helpful

No order confirmation email

Upgraded my daughters phone, Money taken but no confirmation email, not in my junk folders either

Davek4 by Visitor
  • 559 Views
  • 1 replies
  • 0 Helpful

Resolved! Collect in store instead of delivery

Hello  I have finally upgraded to a new phone as my falling to bits phone charging port no longer works ! The iPhone I’ve ordered says back order is there any chance my online order could be cancelled and pick up one in store instead ? thanks for you...

ajr259 by Visitor
  • 8028 Views
  • 1 replies
  • 1 Helpful

New SIM card delivery

I ordered a new SIM card with new number last Saturday. I've got an email written that dispatched on Sunday, but it still not deliver. I know it's bank holiday on Thursday and Friday. May I know can I pop to any EE store to get my SIM card in case it...

HiToby by Investigator
  • 515 Views
  • 2 replies
  • 1 Helpful

New sim card delivery

I called EE on Monday to order a new sim card and while on the phone I also changed my pay as you go to contract. I was told I'd get my new sim by Tuesday but I didn't so I ordered it online a few hours ago. I just got a text saying "thanks for order...

Maria133 by Visitor
  • 702 Views
  • 1 replies
  • 1 Helpful

I need to change my delivery date asap!

I have booked to have my phone delivered this Sunday 5th June to xxxxxxx but need the date to be pushed back to the 7th please as I will no longer be there to make the exchange.   Best, Georgia   [Mod edit: Please do not post personal information on ...

Geodot by Visitor
  • 757 Views
  • 1 replies
  • 1 Helpful