Pre ordered i phone 14 pro max

[Harry222]

I pre ordered it on the 17th of September I paid 50 upfront and 100 upgrade fee and I’ve been in contact with EE about my order not being dispatched they keep contradicting themselves all the time, then I got told yesterday that he would cancel my order and reorder it in the same chat, and it would come in two days but then I would have to pay the 150 again then again today I asked if they had the phone in stock and they said they do then further in the conversation she said that the I phone 14 5g 128gb pro max is less in stock after confirming that they have it in stock.

---

[Leanne_T]

Hi @Harry222

Thanks for coming here. 

Which model size and colour did you order? 

Leanne. 

[Harry222]

I ordered the I phone 14 pro max 128gb deep purple 

[Leanne_T · Accepted solution]

Thanks @Harry222

Once your order has been dispatched, DPD will be in touch with tracking details for the delivery. 

You can view current estimated delivery times for new orders on the EE Shop. 

Leanne.

[Harry222]

I just want to know when it will be dispatched 

[Leanne_T]

Sorry we have no access to orders on the community @Harry222

DPD will be in touch once your order has been dispatched and will let you know when this will be delivered. 

Leanne.