Contacting EE without a phone number

[Skypilot617]

I'm trying to contact EE from EU over a missing SIM order which should have been delivered to my UK address by last week.

I can't get through on the telephone without an EE number, which I obviously have not yet got - frustrating!  No details of the order come up on their online tracking.  They don't appear to have a way to contact Customer Service, by phone, chat or email, in these cirumstances.

Anyone any ideas?

[Chris_B]

@Skypilot617  SIM cards are sent out by the Royal Mail so you’ll have no tracking. 

[James_B]

Hi @Skypilot617,

Welcome to the EE Community. 🙂

When did you order your SIM?

James

[Skypilot617]

16th September.  xkoxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

[James_B]

Hi @Skypilot617,

I would have expected your SIM to have arrived by now. Our Sales Team will be happy to check the status of your order if you get in touch on 0800 956 6000.

Thanks

James

[Skypilot617]

Err.  That is the problem that I am trying to get round.  I can ring that number but it asks for my EE Mobile number - which I don't yet have.  Without it the helpline just hangs up!

[James_B]

Hi @Skypilot617,

Have you tried selecting option 2, rather than 1?

James

[XRaySpeX]

@Skypilot617 : Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

[Skypilot617]

Thanks.  Got answers but no SIM.  Have to reorder.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.