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add to plan not working

ck2020
Explorer

i am trying to add a graphics card to my plan for £45 per month but it takes the £10 upfront cost then instantly refunds. just keeps refreshing. is there a reason behind this?

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@ck2020   Are you within the first 17 months of that contract?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
ck2020
Explorer

yes i upgraded in December- i finally got through to the sales team and i believe the issue is because I'm on a flex plan. weird though as i just finished paying off my air pods which were on a add to plan also.