Where's My order ?

[Hginger242]

Hi

I upgraded my son's phone on the 30th April through the website and got a thank you for your order email but have had no update as to when it will be delivered. The new phone was in stock when ordered and said it would be next day delivery . The tracking number given in the email does not work on the order tracking and not sure what is happening. Is it due to the phone not being available ? It was a Samsung S23 . Thanks 

[Leanne_T]

Hi @Hginger242 

Thanks for coming to the community. 

Which model size and colour have you ordered? 

Has the plan changed to the new upgraded plan in your My EE? 

Leanne.

[Hginger242]

Hi 

We ordered a S23 in Black , 128GB

No there has been no change on his plan as yet but we choose a new plan for the new phone 

When i put the order number in the system it just say it cannot tell me anything about my order at this time. 

When we ordered the phone was in stock so not sure why it is taking so long 

Thanks

Sarah

[Leanne_T]

Hi @Hginger242 

In this case, please call us on 150 and the team will get the order looked into and give you an update. 

Leanne 🙂