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Where is my order

Chrissy3000
Visitor

‎13-08-2026 05:18 PM

I ordered a new phone on 10th August and I still haven't received a confirmation email on when phone will be delivered. I have had a text to see if I am enjoying new plan but that I haven't received phone yet to start it. The order was through the chat and I am worried that it wasn't put through properly. Payment was taken for delivery 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎13-08-2026 07:36 PM

@Chrissy3000  Check your spam folder .  Out of interest what did you order ? Model, storage size ? Colour? 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
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Chris_S
EE Community Support Team

‎14-08-2026 08:20 AM

Hi @Chrissy3000 

We can certainly check the stock levels of the device that you've ordered.

If you send over the answers to the questions that @Chris_B has asked we can take a look for you.

Chris S

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