I upgraded at the start of May and was told there might be a delay in getting my new iphone 13 pro. However, it has been a month and I've not heard anything. I haven't even received an email confirmation that the order was placed! How to I find out where my order is? I can't get through on the phones as it is so busy the and upgrade phone line is down
@kempy81 If you’ve not received a confirmation email about the order being placed and it’s not in your spam folder I recommend you call customer services as it sounds like the order didn’t go through.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
I was on the phone to her for half an hour, how can the order not go through? I'm trying to speak to customer services now but there's a massive wait! The upgrade team phone line isn't even working, so how to I get an answer?
