Where is my TV pro Box

JHolden59 · ‎21-10-2025

Hi, I changed from BT to EE, on the 16th Oct, I’ve had my WiFi hub delivered, but not the TV box pro & one mini.

I have spoken to three CS reps, they all say it will be sorted, but still no tracking info ( only for the hub).

this is a complete mess, why is it taking so long &!why am I having to chase for these,

my contract has started, I’m paying for this, but no equipment, please help to get sorted

Schockwave · ‎21-10-2025

Welcome to the community,

We cannot help here in the public forum, we have no account access and do not know who you are, so you will have to speak to customer support about this.

You can also make a complaint here:

https://ee.co.uk/help/contact-ee/complaint

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎21-10-2025

Hello @JHolden59 ,

Welcome to the community,

We cannot help here in the public forum, we have no account access and do not know who you are, so you will have to speak to customer support about this.

You can also make a complaint here:

https://ee.co.uk/help/contact-ee/complaint

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

JHolden59 · ‎21-10-2025

I’m sorry but ringing CS , which I’ve done several times is not a solution, however if you cannot help here, it leads to one solution, as I’m not happy with the service from EE. I’ll need to contact disconnections & terminate, my contract, I appreciate that you guys cannot help, so thanks