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What's wrong with your website?

adamjmcgrath
Visitor

I've tried to place an order for a pay monthly phone on 3 occasions over the last couple of weeks, every time the website has failed at some stage in the order process, either taking me to a blank page or an error page. On 2 occasions you've taken £30 (one of the payments has been refunded now).

What do I have to do to order a phone through your website? Is it even possible?

1 REPLY 1
Northerner
EE Community Star
EE Community Star

Hi @adamjmcgrath 

Might be worth calling EE CS on 150 tomorrow to establish if there is anything on your account stopping your upgrade.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.