Website basket is broken!

Bugs75 · ‎23-09-2023

I've been trying to use the website to add an additional SIM to my contract, but realised if I add anything to the basket, I can't checkout or view the basket! It just goes back to the 'Shop' page, either on the EE app or on the browser. Surely the ability to purchase anything from EE online hasn't been broken for everyone for the past week?? Or is it just me?

Christopher_G · ‎26-09-2023

Is it working any better for you this morning, @Neondan?

I've been able to log in and add to the basket. If you're still having a problem, could you try a different device/browser please?

Chris

danielwhitt28 · ‎26-09-2023

Can login and add to the basket, but each time you click on it, it sends you to the upgrade page, and won't let you into the basket

lisaknight12345 · ‎26-09-2023

I am experiencing the same issue. Can add items to my basket, but each time I try to view my basket just takes me back to the upgrade/Shop page. I have tried on several different browsers.

Leanne_T · ‎26-09-2023

Hi @danielwhitt28 @lisaknight12345

Does the same happen if you clear all cookies and cache then open the new web browser?

Leanne.

danielwhitt28 · ‎27-09-2023

It still does it no matter what I try. I've tried clearing the storage and cache and setting up the app again. I've tried clearing caches and cookies from both safari and Chrome browser and it's still doing it.

JALCEDES · ‎27-09-2023

I too have tried all the above - makes no difference. To be honest given up and got a Sim only deal from O2 for my additional line.

Christopher_G · ‎27-09-2023

Hi @Neondan and @JALCEDES

I've sent you both a private message about this. Please have a look and get back to me.

Thanks

Chris

danielwhitt28 · ‎28-09-2023

Has anyone managed to work out what's going on. I try and buy the extra line online and it won't let me, so I try and ring EE and theres a 90 minute wait ? Seriously ?

Bugs75 · ‎29-09-2023

Has anyone had any luck with this? I still can’t view the basket and checkout. Do EE want any online business?!

Leanne_T · ‎29-09-2023

Hi @Bugs75

Have you reported this to our customer care team and had a support ticket raised for your My EE if needed?

Leanne.