Waiting on my phone to be delivered

[EdwardGilbert]

I ordered an iPhone 16 pro (Black Titanium) with EE on 4/02/25 and it has now been 10 days with no update with my order.

Attempting to track my order number is also impossible.

When can I expect my order to arrive?

[Leanne_T]

Hi there @EdwardGilbert 

Thanks for coming to the community.

Which memory size did you order? Was this an upgrade or new contract with us? 

Also, did you receive the order confirmation? 

Speak to you soon 🙂

Leanne.

[EdwardGilbert]

Hello. I ordered with 128Gb memory and this is a new contract.

I received an order conformation by email on February 4th.  

[Leanne_T · Accepted solution]

Thanks very much for coming back to me @EdwardGilbert 

This model is currently showing 'Usually despatched within 1 day' as you have had no update, I would suggest calling our sales guides on 0800 956 6000 and the team will get this checked for you. 

Let me know how you get on 🙂

Leanne.