Waited the 14 to 30 day period for my digital prepaid card and at still nothing.

[Tanj0702]

Been in touch numerous times and just keep getting told to wait. 

[Christopher_G]

Hi @Tanj0702 

The link is sent to the lead number on the account, is it possible it has been sent to another number on your account?

Chris

[Tanj0702]

There is no other number on the account 

[Christopher_G]

What date did you order and which phone did you order, @Tanj0702?

Chris

[Tanj0702]

November 11th

Samsung Galaxy S22 plus

[Christopher_G]

Perfect, thanks @Tanj0702.

It seems you have ordered an eligible device within the offer period. Now that it's been over 30 days, I would recommend speaking to our Mobile Care team so they can look into it for you.

Chris

[Tanj0702]

I have and they say they to just carry on waiting 

[Leanne_T]

Hi @Tanj0702

I'm sorry to hear this. 

Please try us again to see if this can be looked into further for you with the rewards team who send the texts for the card. 

Leanne.

[Tanj0702]

The rewards team say they can’t do anything till I receive my invite text/email and to contact ee which I have done numerous times and get no answers every time and just to wait a few more days. 

[Leanne_T]

I'm sorry to hear this @Tanj0702

Please try calling us again as the community team have no account access to get this resolved for you. 

Leanne.