Urgent

Carissab06
Visitor

‎09-04-2025 06:43 AM

The first payment for the phone I ordered came our my bank last night but I have had 0 confirmation that it has been ordered or anything but the money has came out my account what does this mean?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎09-04-2025 08:13 AM

@Carissab06   Have you checked your spam folder ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Ritu_D
EE Community Support Team

‎09-04-2025 09:38 AM

Hi @Carissab06 

Welcome to the community. 

As @Chris_B has mentioned above, please check your spam folder. 

Also could I just double check is the payment showing as pending? 

Thanks 

Ritu