Upgrade

Jomaddocks
Visitor

Hi, I upgraded my phone on Saturday and was just wondering when the phone will arrive? I have logged into my EE account and it is not showing that I have upgraded? Can you please confirm it has gone through and the phone is on its way? 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Jomaddocks  What phone did you order?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Schockwave
EE Community Star
EE Community Star

@Jomaddocks If you want to know whether your order has gone through, you will have to ring customer service, as this is a public forum not customer service. It will also depend what phone you have ordered, colour and storage size, also whether EE have it stock and whether there are others before you, as delivery is done on a first come first serve.

You will then get a notification the evening before delivery and another one on the day of delivery with a one hour window from DPD.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.