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Upgrade trade in

Cwinterbone97
Contributor
Contributor

‎07-01-2022 03:20 PM

I upgraded my phone to the (iPhone 13 Pro Max 256gb-graphite) online last night and my order has been confirmed, and the order involves me trading in an old phone that qualifies for the offer and I would like a rough idea when I’ll receive my pre-paid envelope so I can send my old phone off? As I worry incase it takes a while to arrive and I end up getting charged my monthly bill without the £12 discount (trade in offer).

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22 REPLIES 22
Leanne_T
EE Community Support Team
In response to Tarajones13

‎16-01-2023 07:47 AM

Morning @Tarajones13

Thanks for coming here. 

When did you receive your upgrade? 

Leanne 🙂

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Tiawright2012_
Visitor

‎20-01-2023 04:33 AM

Will I get my new upgrade phone before I send my trade in phone

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Leanne_T
EE Community Support Team
In response to Tiawright2012_

‎20-01-2023 07:36 AM - edited ‎20-01-2023 07:37 AM

Hi @Tiawright2012_ 

Thanks for coming here. 

You won't need to return your phone, until you have received your upgrade 🙂

Thanks. 

Leanne.

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