Upgrade phone not received

[JayZ2]

Hi,

I visited an EE store on Friday to upgrade. The phone was not in stick and was told I will receive it by Monday as it is guaranteed 1 working day delivery. I went into today and was told the phone was not here and I 'should' a text.

Not text and tracking info. 

Anyone help?

Thank you 

[Leanne_T]

Hi @JayZ2

Thanks for posting. 

Which device did you order including size and colour? 

Thanks. 

Leanne 🙂

[JayZ2]

@Leanne_T  Hi

The phone is a Samsung S22, 256gb Black.

Thank you 

[Leanne_T]

Hi @JayZ2

Thanks for coming back to me. 

I would suggest contacting the store again, to see when this will be available for you to pick up. 

Leanne 🙂