Upgrade - new problems

[Milecki]

Hello.

I recently struggled to connect a new SIM card to the phone I received as part of my contract extension.

After many attempts, I succeeded and I hope it stays that way.
I have a different problem, actually, it's not mine. This morning I received a notification that I will be receiving a new phone... the same one I received a few days ago.

Any ideas?

Thank you.

[Ritu_D]

Hi @Milecki 

Thank you for reaching out here on the community. 

I am gutted to hear you have had such a bad experience since returning your upgrade. 

I am confident our guides will have resumed your old tariff, but if you have any further concerns please get in touch with our team and they will be able to look into this further for you. 

Thanks 

Ritu