Upgrade issues

[PaulVen]

I am trying to upgrade online and it won’t let me it comes up with a message sorry the link isn’t working and I can’t contact anyone in any other way as the phone line cuts me off. 

[jmcaseamd123]

I have the same issue

[Leanne_T]

Morning @PaulVen @jmcaseamd123

Thanks for coming here. 

Can you try this link to log into your My EE account to view your upgrade options, does this work for you?

Leanne 🙂

[Iwane]

I also have the same problem, tried that link and reply comes up 'sorry that link isn't available. Really need to upgrade ASAP as phone is unreliable and needed as i need to keep in touch wiht my mum as she has cancer. Can you help?

Thanks

Iwan

[Katie_B]

Good morning @lwane. 

Welcome to the community. 

I am sorry to hear you are experiencing this when trying to upgrade.

Are you doing this from your phone?

Katie

[Iwane]

Hi,

No, i used my laptop to access my account.

Thanks

Sent from my iPhone

[James_B]

Hi @Iwane,

Do you see the same issue when trying to upgrade via the My EE app?

James

[Iwane]

Hi,

Managed to choose a nee phone via the app, then went to checkout and same issue again ‘ sorry this page can’t be displayed’! Getting frustrated with this and thinking of going to another provider.

Sent from my iPhone

[Jon_K]

Sorry to hear this, @Iwane.

Are you able to try another browser?

Jon

[Iwane]

Hi,

Tried another browser bug still same issue.

Sent from my iPhone