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Unable to get through on the phone and no live chat

Nld55
Explorer

‎25-09-2022 03:12 PM

I have been sent an email that I am unable to reply to asking me to phone in. The call queues are ridiculous and I am unable to queue for those lengths of time. Was trying to order an upgrade but at this rate I won't bother and I'll go elsewhere for a new phone. Anyone else got the same issues?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎25-09-2022 03:46 PM

@Nld55  Unfortunately EE don’t control the amount of calls they receive at any one time.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎25-09-2022 04:06 PM

Hi @Nld55,

Welcome to the EE Community. 🙂

I'm sorry to hear there is a queue to speak to our sales team at the moment. Please try again later if you are unable to hold at the moment.

James

0 Helpful
Nld55
Explorer
In response to Chris_B

‎25-09-2022 04:44 PM

Unhelpful to say the least, I think I'm intelligent enough to work that one out for myself....Sent from my Galaxy
0 Helpful