Ultra 3

Caino74 · ‎21-10-2025

Placed an order on Friday for an upgrade on the Ultra 3 - natural with the Milanese strap.

Website stated that despatch was expected within seven days.

I thought great, they must’ve received some stock at last.

Got the thanks for your money email but no order reference.

I’ve not heard anything since, my account doesn’t even show the order.

No comms from EE explaining if it’s being prepared or when I can expect it.

Are people still waiting for their orders from the pre-order period.. 2 months ago?

I hope EE also offer me the price of the upgrade from when I actually receive my watch as well.

Northerner · ‎21-10-2025

Hi @Caino74

Best speak to EE CS on 150 if you haven't received any notification.

Also download the DPD app.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎21-10-2025

Hi @Caino74

Best speak to EE CS on 150 if you haven't received any notification.

Also download the DPD app.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

nizzy_dy1 · ‎23-10-2025

Ordered the Black with Black Milanese on the 14th, said it would be delivered in 7 days - it currently has exceeded that

Katie_B · ‎23-10-2025

Hello @nizzy_dy1.

If you have exceeded the delivery timescale provided and have had no updates I would recommend getting in touch.

Our customer care team will be happy to help with this.

Katie