Tracking and acceptance
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
22-08-2024 07:51 PM
What does this mean? Does it mean my order has been accepted because I’ve had no communication and cannot get through on the phone other than this tracking part
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
22-08-2024 07:54 PM - edited 22-08-2024 07:55 PM
@Lucylu22xx_ : It says "Order Confirmed" & the goods have been sent.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
22-08-2024 08:48 PM
So does it mean my order has been dispatched because I managed to get through and they said it wasn’t showing anything.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
23-08-2024 10:08 AM
Good morning @Lucylu22xx_
Welcome to the EE Community 😊
Based on what we can see in the tracker this would definitely indicate your device has been dispatched.
Is it a brand new contract you've ordered here, or an upgrade to an existing number?
Also was this placed online or over the phone with our team?
Peter
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
23-08-2024 10:28 AM
Hi, thanks for your response it’s with DPD now it says for me to sign up on the app but it’s not letting me and I’ll need a code to collect the phone so how will I go around that?
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
23-08-2024 11:18 AM
Thanks @Lucylu22xx_
Normally when you place any order we will take a contact number to go alongside it, and this is where your collection PIN and tracking details will be sent.
We don't have access to accounts via this public forum, but if you get in touch with our team, they can search for your account via name and postcode and check to make sure all of these details are correct.
Peter
