Text Message Asking Me To View Documents

[PixelSpawn]

Hi,

I got text from EE saying 'A new document for my phone is now available'. Please share a direct link that will take me to the documents section as I already spent 15 minutes trying to find it.

Thanks.

[Schockwave]

@PixelSpawn , with the EE App, click on Manage at the bottom then  Mobile and Sims and then scroll down to Your documents and click on view documents. I presume it is the same if using the website logging into your account.

[PixelSpawn]

Thank you. Do you think it is a good design? It would probably take me an hour to get to the Documents without your help. Ridiculous!

Once I opened Documents, there were no new documents there. Newest is from 2024. How can I view the one from the text message? I can't attach screenshots on this forum.

[Leanne_T · Accepted solution]

Hi there @PixelSpawn 

Thanks for coming to the community and for the feedback. 

If the new document is not showing following @Schockwave's advice and the new contract has started, please get in touch with our mobile guides and they can help you with the document. 

Thanks 🙂

Leanne.

[Kerrywxx]

Same as me.. I've been looking for documents all morning. Even asked Google for help 

[Christopher_G]

Hi @Kerrywxx 

If you're not able to find the document following @Schockwave's advice, please speak with our team on 150, who'll be able to help you.

Chris

[mr-bushuu]

Almost a year later, and people are STILL requiring this post, get your act together ee, your bad site design is so frustrating , it is why I left you for my broardband, and if this keeps up it will be why I leave you for phone when my contract is up.

[johnandalina]

Absolute joke. Can see why their tv box is so awful as well as can't even get their act together on a website which has been awful for years. I too am jumping ship when I move house soon.