Sorry, we can't show your order details right now. why?

[marco74]

I was told that my new sim would be sent to my address by 08/29/2022. this did not happen. looking up track my order, it tells me unable to track order.
Why'?

[Leanne_T]

Hi @marco74

Thanks for coming here. 

SIM cards are sent by post and delivered by Royal Mail, this should arrive within 2-5 working days. No signature is required so you would be unable to track the SIM. 

Leanne.

[marco74]

ok, the sim cards cannot be traced, but there is my current number there as i asked for portability.
if my sim is lost. stolen?
whoever finds it will have my number

[James_B]

Hi @marco74,

When did you place your order?

James

[marco74]

hello, 08/24/2022

[marco74]

and I also received an email saying my sim was on delivery

[James_B]

Hi @marco74,

Your delivery may have been delayed slightly by the bank holiday. If you don't receive it in today's post, please get in touch with Customer Care.

Thanks

James

[marco74]

ok thanks for your kind reply. hopefully today.

[James_B]

No problem @marco74 🙂

James

[marco74]

I'm trying to text customer service, but they don't give me the spec only sim.
I think it made a fool of me to subscribe with EE, the delivery as told by them had to be on August 30th, and now nothing yet. I would like to cancel my contract, but the new card is my current number, I asked for portability