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Sorry can't show your order details

ingledew
Investigator
Investigator

‎18-10-2022 02:47 PM

Trying to track my order and I am getting this response.

Anyone else know what it means?

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎18-10-2022 04:55 PM

Hi @ingledew

Welcome to the community.

What was it that you ordered? When did you order?

Chris

0 Helpful
ingledew
Investigator
Investigator

‎19-10-2022 09:32 AM

Hi @Christopher_G 

I ordered an iphone14 on 17th

Received confirmation email of XKO and order date of 18th. What I am asking is why when I put the order number into the tracking system I am receiving the error message 

"Sorry can't show your order details"

Is the tracking system down or are some orders not being recognised?

Thanks

0 Helpful
Christopher_G
EE Community Support Team
In response to ingledew

‎19-10-2022 12:02 PM

That's a reference number as opposed to a tracking number, @ingledew. You should have received one of those separately.

Which colour and memory size of iPhone 14 did you order?

Chris

0 Helpful
ingledew
Investigator
Investigator
In response to Christopher_G

‎19-10-2022 04:33 PM

Hi 

I didn't receive a tracking number and was using the tracking system with the order reference as per the tracking system requests.

DPD delivered today so that's ok

Christopher_G
EE Community Support Team
In response to ingledew

‎19-10-2022 05:08 PM - edited ‎19-10-2022 05:08 PM

OK, thanks @ingledew.

Glad it's arrived, thanks for letting us know. 🙂

Chris

0 Helpful