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Sim only plan order

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AndyC271
Investigator
Investigator

‎08-10-2025 11:54 AM

I ordered a sim only plan. But click to get a eSIM got a email this morning telling me expect delivery 13th October so don’t why it saying when click for a eSIM 

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Rach_H
EE Community Support Team

‎08-10-2025 04:30 PM

Hi @AndyC271,

Welcome to the Community!

I'm sorry to hear about this confusion, and I can understand your concern. I'd recommend reaching out to our team and they will be able to take a look into your order, and see wha tthey can do to get this sorted.

Rach

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Rach_H
EE Community Support Team

‎08-10-2025 04:30 PM

Hi @AndyC271,

Welcome to the Community!

I'm sorry to hear about this confusion, and I can understand your concern. I'd recommend reaching out to our team and they will be able to take a look into your order, and see wha tthey can do to get this sorted.

Rach