Sim Order

[Trish17]

Hi - I have confirmation of a Sim Order with a Dispatch date of 28-SEP-2022 and have already been billed although I have not yet received the Sim Card. Delivery was supposed to be between 2-3 days. When will this arrive please. I have been unable to contact you via the 150 or EE mobile number.

The Customer Order is: xxxxxxxx  and the Account No: xxxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Jon_K]

Hi @Trish17.

Welcome to the community.

Did you order this online?

If you still don't have a SIM, you could get one from an EE Store and they will be able to register it for you.

Jon

[Normi]

Hi there, I have ordered an extra sim which still has not arrived.

[Katie_B]

Good afternoon @Normi. 

When did you order the SIM?

Katie 🙂

[Normi]

Hi Katie,

I ordered the sim on Mon 5th Dec, I was told the sim card will arrive no later then Saturday, but it still ha snot arrived. I made the order via phone to one of your reps.

[Katie_B]

Thanks for getting back to me @Normi. 

Was this a replacement SIM or new line?

Katie.

[Normi]

It was a new line Katie.

[Katie_B]

Thanks for confirming @Normi. 

I would recommend giving us a call on 0800 956 6000 so our customer care team can chase this for you.

Fingers crossed it's with you soon. 

Katie.

[Trish17]

I received the Sim quite awhile ago but after I had obtained one from an EE Retail shop.