Sent the wrong sim deal !!

[dpalmer0608]

Been sent the wrong sim deal  how do I get it changed to the one that I wanted?

[XRaySpeX]

@dpalmer0608 Is the SIM you ordered on contract or PAYG?

[chistery]

What have you got and what are you expecting?

EE has a very odd way of selling plans now, where they add extra data 10 days later, E.g. you think you signed up for 125GB but you get a SIM for 50GB, and then have to wait 10 days to get the 75GB added on. Could that explain the difference?

[dpalmer0608]

Ordered 50gb sim only deal for £13.99

But only got 10gb for £8.99

[Leanne_T]

Hi @dpalmer0608

Thanks for coming here. 

Please call us on 150 and the team will get this looked into for you. 

Leanne 🙂

[dpalmer0608]

Hello Leanne.

Having trouble moving over to EE so I won't be able to call 150 number. 

Vodafone aren't giving me the MCK code for my new EE sim to work. 

Swapping too a new phone provider should be a easy thing to do like you can with a bank account less than 7 days.

But the sim deal that you have sent me is wrong!

[Leanne_T]

Hi @dpalmer0608

In this case, please call us on 0800 079 8586 from any phone, and the team will certainly be able to help. 

Leanne.

[dpalmer0608]

Ok thanks for your help Leanne 

I ring them late on today. 

Just trying sort out bloody vodafone again!!!

[Leanne_T]

No problem @dpalmer0608

Leanne.