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Samsung laptop with Microsoft 365

Synthex
Investigator
Investigator

‎22-07-2026 05:54 PM

Hi,

so I purchased a laptop from the ee store.  The description said “Samsung Galaxy BOOK4 15.6 inch C5 24M bundle with Microsoft 365”

the laptop came with it installed but I can only have a free trial or pay.  I contacted Samsung and they said this laptop definitely does not come with the 365 subscription, only a 30 day trial or the free web version.  

Is this really correct?  Doesn’t sound right to me.  

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1 REPLY 1
Alex_H
EE Community Support Team

‎23-07-2026 08:18 AM

Hi @Synthex,

Thanks for visiting the EE Community

This is a bundle you have added and are paying for via your EE mobile bill? Try visiting www.ee.co.uk/microsoft whilst on your mobile data and entering the number the bundle has been added to. Microsoft 365 should then show available to activate there. 

If it does not show I would recommend giving us a call so our team can check for the subscription part of the bundle on your account.

 

Alex

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