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Samsung galaxy z fold 4 preorders

Shaunhastings70
Established Contributor
Established Contributor

Hi alldo anyone know if we sending out preorders early like samsung.com are. They sending out preorders 5 days early on 21st September 

 

197 REPLIES 197
Chris_B
EE Community Star
EE Community Star

@Shaunhastings70  It just says on launch day.  You’ll probably find Samsung are doing this because they want you to purchase from them directly. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Halfman
Established Contributor
Established Contributor

I thought the z fold 4 release date which was announced at the press conference was August 26, the official date by samsung if you pre order. 

I have also noticed how a few people do seem have the fold z 4 unless those are just review units. 

 

Where did you get September from.

Shaunhastings70
Established Contributor
Established Contributor

Sorry I meant August 21st

Halfman
Established Contributor
Established Contributor

no worries.

I can also see from the samsung website that they have now also changed their date from the 26 August to the 21 August.

Can any member of EE staff confirm if this will be the date for your customers who have pre ordered or not.

Or will will be still waiting until 26 August.

Make sure if you haven't already download the DPD app because you will also get a notified by the app when you will get a delivery as Checking the status of an order through EE is not always accurate.

I have gone through this process for many years, especially when it comes to pre orders with EE.

Halfman
Established Contributor
Established Contributor

Samsung website did state pre orders date will be from 26 August, which was also confirmed in press conference.

The date as now changed to to 21 August.

Shaunhastings70
Established Contributor
Established Contributor

Many thanks for your advice . Will download this now.. Hopefully we will release early too 

jonstatt
Established Contributor
Established Contributor

I can't seem to track my fold 4 order. Ee website says it's not a pay monthly order but it absolutely is.

So I can't see if EE have adjusted to the earlier launch date. Samsung still have stock for the 21st if you want to cancel the upgrade and buy direct. Samsung also have been sending out bonus 100 pound vouchers .

Halfman
Established Contributor
Established Contributor

If your order has been confirmed  and gone through , you should receive a email/text with a reference/order number on it . If you have not got this I suggest to get back in touch with EE.

 

If you have got these then all you need to do is click the link which will confirm your status of the phone. Also download the DPD app which will also provide accurate information from the courier when your item will be posted out.EE tracking service is not the best when it comes to pre orders.

 

Hopefully this will help you 

Shaunhastings70
Established Contributor
Established Contributor

Thanks for info .I have got order confirmation but it's saying awaiting delivery information and stuck  on that page .. Hopefully I will get this preorder before it's out in stores otherwise really isn't a pre-order is it EE