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SIM card help

Jen188
Explorer

‎15-01-2026 07:55 PM

 I chatted to an online guide last Wednesday who ordered me a new sim as cant make calls but cannot see this order on my account. I still haven’t received it and can’t seem to get any information about it !  How long does it usually take and how can I see where the order is if it’s been dispatched ?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎15-01-2026 07:57 PM

Contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Jen188
Explorer
In response to XRaySpeX

‎15-01-2026 08:22 PM

It’s a contract sim 

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