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SIM card delivery

beetroots2
Investigator
Investigator

‎23-10-2022 08:49 PM

If I have been promised that a replacement sim card will be delivered to me , is that actually true? I have waited all day. I was told last night by Ee that one would be delivered to me today between 8 -12pm. It doesnt look as if one is coming. It is now nearly 9pm. Any advice on what I should do ? I cannot phone as my landline is also out of action ( also EE) . 

Many thanks all. 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎23-10-2022 08:53 PM

@beetroots2  Not sure why you got promised that as SIM cards are sent out via Royal Mail unless you pay for delivery for next day and then it’s delivered via a currier,  this also depends on your location.     If you required a replacement sim that urgently then a trip to an EE would’ve been the better choice as you would’ve got it there, 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
beetroots2
Investigator
Investigator
In response to Chris_B

‎23-10-2022 09:41 PM

Thanks Chris. Yeah, I went to an EE shop today to organise my landline repair. Didn't realise I could get a sim there and didn't take photo  id with me. Will have to beg work for time off tomorrow now to go to a store. I wish EE had given me the correct information and options when I rang last night from someone else's phone, then I would not be in this position. Will complain about this. 

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