Does the returns team ever pick up the phone? I have been calling and calling since Monday for multiple times, it’d ring out for half an hour then I’d hang up. I don’t have all day to wait for someone to pick the phone up, it’s getting absurd. I’ve sent off two return requests now it’s exceeded the 14 day period and payment for two iphone 14 pros will be taken out of my account soon which I absolutely cannot afford. I can’t be stuck with an extra phone I’m paying so much for. I haven’t had a response to my return requests yet, I’ve just been left in the dark. I need to return this additional line and I need a refund ASAP. I may even have to refund my upgrade and switch to another network because this service has been terrible.
