Verification code

Rhowell
Visitor
  • Hi,

I recently got an upgrade because the battery in my Google pixel 4 somehow swelled. The thing is I didn't even notice that it was not.

I am now unable to verify that I am the owner of the phone, because the verification code is being sent to a phone that no longer works.

Any ideas how to get around this?

Your help would be very much appreciated 

Thank you 

Rhowell 

 

 

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Rhowell

Welcome to the community.

Is your new SIM card activated?

Chris