Return mobile phone

ARCELLI0812 · ‎06-06-2022

I want to return the mobile phone after 10 days subscription because the mobile phone is faulty and poor sound quality. I prefer different model update with Samsung mobile phone .

Please get back to me ASAP. My email address is

xxxxxxx@xxxxxxxx

Thank you

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

bristolian · ‎06-06-2022

Where did you buy the phone?

Was it in a retail shop or online?

XRaySpeX · ‎06-06-2022

@ARCELLI0812 : If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want. If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Leanne_T · ‎07-06-2022

Morning @ARCELLI0812

Thanks for coming to the community.

You can find full information and how to request a return if you are eligible in our Returning a phone or device within 14 days, Help page.

Thanks 🙂

Leanne.