Return mobile phone

[ARCELLI0812]

I want to return the mobile phone after 10 days subscription because the mobile phone is faulty and poor sound quality. I prefer  different model update with Samsung mobile phone .

Please get back to me ASAP. My email address is 

xxxxxxx@xxxxxxxx

Thank you 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[bristolian]

Where did you buy the phone?

Was it in a retail shop or online?

[XRaySpeX]

@ARCELLI0812 : If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want. If you ordered in-store you have no such "change-of-mind" right of return.

[Leanne_T]

Morning @ARCELLI0812

Thanks for coming to the community. 

You can find full information and how to request a return if you are eligible in our Returning a phone or device within 14 days, Help page. 

Thanks 🙂

Leanne.