Request for Refund

[hanichang10]

Hello, I purchased a 30 day esim.

I activated the eSIM but it did not work at all, and provided no data, so I erased the eSIM from my phone. I'd like to cancel and request a refund. my account email is [email protected]

Please confirm the cancellation and refund process.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Northerner · Accepted solution]

Hi @hanichang10 

You'll need to speak to EE CS on 150.

There is no account access on these forums.

Thanks 

[hanichang10]

I was not able to reach customer service on the phone.

the sim number is +44 **********

please solve this issue and refund the thirty pounds,

Mod edit: Number removed from public view