Replaemnt sim

[gronline]

Hi there

1) I cannot find live chat is there an issue?

2) I am waiting for a replacement sim. No order number given when arranged So I can chase) just email confirmation. Over a week and nothing. Who can I contact. Having to ise my Lebara phone number.

Thanks for any help

gronline

[Chris_B]

@gronline   It isn’t open at 5:30am.    Customer services isn’t 24h

SIM cards are sent via Royal Mail 2nd class. 

[gronline]

Many thanks.  Does it pop up when they are open. Guessing that is around eight. Cheers

[Leanne_T]

Hi @gronline 

You can access live chat in the EE app within the Help section if you have a pay monthly personal account. 

If this does not show, please call us from any other phone. 

Leanne.

[gronline]

Logged in to my sim only monthly account but chat not showing!!

[Leanne_T]

If this is not showing, please call us and the team will be happy to help @gronline 

Leanne 🙂