Repeated Emails asking to return kit.

[Ian3143]

I’m getting emails asking to return my kit, 6 weeks now and they are getting nearer to charging me a fee. I have returned it and have proof of postage. Ideas on how to  sort this - online preferably. 

[Chris_B · Accepted solution]

@Ian3143  You need to call customer support.  

[Chris_S]

Hi @Ian3143 As @Chris_B mentioned, you'd need to contact one of our guides to discuss this.

To speak to a guide, you'd just need to call 150 from an EE phone or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S