Hello @Saira12 ,
Welcome to the community,
You will receive the refund within 5-7 working days back to your card, this is done automatically, as your order did not go through, you need do nothing.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
