Refund how long

[Sarah47]

I decided  I did not want the mobile I ordered I cancelled it straight away on phone I applied for phone online and you took 30 pound on Google pay upfront cost now I want to know were is my refund and when I will get it as it was strange to take 30 pound of my money before you did credit check by phone please I really need my 30 pound back 

[Christopher_G]

Hi @Sarah47 

If you would like to discuss this further, I'd recommend speaking to our Mobile Care team. They have access to your account.

Chris

[Sarah47]

I did it's the same rubbish 7 to 10 days the bank said ee have to cancel the pending transaction

[Leanne_T]

Hi @Sarah47 

I have replied to the private message this morning. 

Thanks.

Leanne.

[Beanieboy69]

Hi Sarah

Yeah I did the same thing 19th but the £30 as not been returned to my account 

[Leanne_T]

Hi @Beanieboy69 

Have you placed an order and this has now been cancelled? 

Leanne.

[Sarah47]

I ordered online they took the 30 pound then said to call them and then they said there was a problem with my address so I said just give me my money bk that's was the 16th of Jan still nothing I need that money bk ee has to cancel for me to get it

[Sarah47]

Mine was 16th Jan still nothing it's not on 

[Sarah47]

Same thing I ordered phone they took 30 pound upfront I got email to say they took but need to call in the end I said cancel but 10 days later still 30 pound down its happening lot with ee lately

[Beanieboy69]

Hi Leanne,

This is correct just checked my bank the £30 as not been credited back to my account. I read can be 7-10 days but this is unacceptable as EE/BT are making interest on all the £30 taking from customers 

[Leanne_T]

Hi @Beanieboy69 

If this is not showing as refunded, you can give us a call and our mobile guides will get this looked into for you. 

Please see our Contact EE page for contact details. 

Leanne.