Received wrong phone

Luk3tj1 · ‎20-03-2026

Just had my parcel delivered to discover a different phone, called ee today and they told me DPD must have made an error as the IMEI number for the wrong phone was with sky, im in dire need of a phone and now they’re saying until it’s resolved I cannot get a phone out with them

Northerner · ‎20-03-2026

Hi @Luk3tj1

Have you checked the DPD tracker to see if the order is delivered.

Is the address on the packet your address.

You should also complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Schockwave · ‎20-03-2026

@Luk3tj1 , if you are in dire need of a phone in the meantime, you could look at getting a basic phone and put your SIM card in it, until it is all resolved.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Christopher_G · ‎20-03-2026

Hi @Luk3tj1

Welcome to the community.

I'm disappointed to hear that you've had an issue with the delivery. Our Customer Support team should be able to start an investigation with DPD. If the person you spoke with didn't mention doing this, I recommend calling again to discuss it further.

If you're not happy with how things are progressing down that route, I suggest opening a complaint using our online web form.

Hope it's sorted soon for you. Keep us updated with what happens please.

Chris