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Re: Welcome to the new and improved EE Community

Laurenhayward
Explorer

Can’t track my order says order number is wrong 

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi @Laurenhayward

Thanks for coming here.

When did you place the order?

What device including size and colour did you order?

Leanne 🙂

5am this morning but I can’t log into my EE because it’s asking me to link my account but I don’t have an EE number yet. It was the iPhone 11, purple 64gb but I thought I had ordered the 12. My tracking number isn’t being found when I type it in.

Leanne_T
EE Community Support Team

Hi @Laurenhayward

Once the order is processed you will get another email with tracking details.

Once you have the phone and SIM you can register for a My EE account. 

If you would like to discuss the order please call us on 0800 956 6000

Leanne.