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Contract Upgrade - No confirmation sent

rburton07
Visitor

‎11-08-2022 11:49 AM

I ordered an upgrade for my phone yesterday via the EE app to be delivered to an EE store but have had no confirmation via email or text. I have checked junk folder and nothing anywhere, how can I find out when my order will be in store and how can I collect this if I have no confirmation email/text to show?

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎11-08-2022 12:53 PM

Hello @rburton07 ,

Welcome to the community,

You should receive notification the day before delivery and another one on the day of delivery with a one hour window from DPD.

That is normal, but not sure when being delivered to an EE store. I would have thought once they receive it, you should be notified.

What phone, storage size and colour did you order?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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