Hello @Skalamanga
Welcome to the community,
Sim cards are sent out via second class post, but if you are near an EE high street branch and have some form of ID, you can go there and get it, otherwise if it still has not arrived, ring customer service and let them know you have not received it yet.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
