Does anyone have the actual pdf of the proof of ID and security protocols for EE.
My matter concerns the EE Westfield Shepherds Bush, London W12 store being told that the assistant store manager Batoul xxxxxxxxx sold me an iphone knowing that there was no 20% discount
It is neither on the receipt or the contracts, now i see perhaps it may be why she did not give me a copy of my contract after purchase, i had to come back the next day and have one printed off and given to me.
now if EE are making a practice of feeding misinformation to get customer sale, then that is very concerning and i am flagging this up to both EE and the Financial Ombudsman.
It is the fact that i am not only permitted to get a refund having returned my phone the very next day, but also where Ms Batoul xxxxxxxxx denies knowing the reason for requesting a new phone and the security issues surrounding the sim card; as there was a security issue with my sim; and I had no proof of photographic ID on me at the time, neither could i as i explained the situation to her.
At the back of the receipt there are terms & conditions written in small print.
customers should be advised that the only way you can return a phone is if there is no coverage or the phone coverage is not as expected.
It is clear that Ms Batoul xxxxxxxxx knew this would be an issue as i could neither collect my new sim or activate it in the newly bought Iphone so as to determine the issue of coverage. she was asked this for this very purpose, Yet, it appears to me that the sale is completed and she could then wash her hands of it.
Therefore, in the issue of discretion, in my view she could have applied it here; it was proper to do so, but she chose otherwise.
was seen again 14 Feb to provide the reasons as to why the phone could not be refunded,
at her discretion , she denies that she could use her discretion on this.
Yet EE have just stated that it is down to the store to use it's discretion.
Shouldn't the 20% discount also be applied to the receipt and be made transparent?
Worrying use of tactics. Now that the phone has been bought, is it just a change of mind or is it actually a contract that should be rendered null and void owing to the manner it was sold under and shouldn't EE exercise due dilligence in the applying verbal terms to a transaction which may color the sale. Are these not just as important ? Food for thought perhaps!
[Mod edit: Removed employee's surname.]
