Didn’t receive dpd pin

[Olenka]

I have the same problem, My DPD tracking shows an attempted delivery, but I never received a PIN code via SMS or email. I cannot access the parcel via DPD chat as it says “item not found”. Please confirm what contact details were passed to DPD and resend the PIN

[Peter_W · Accepted solution]

Welcome to the Community, @Olenka.

In order to check the number linked to the delivery for your one time PIN, you would need to give our customer care team a call.

They'll also be able to provide you with the tracking number for the DPD portal. 

Just one thing to be aware of too - provided we have the correct contact details for your PIN, if you've not received it for any reason, the driver is usually able to re-send this at the point of delivery.

Peter