Placed an order for iPhone 17 PM on 25th September

[Anth0ny]

Placed an order for iPhone 17 PM on 25th September but did not receive an order number or confirmation email?

There is no way for me to track? I know there is a delay but would still be great to have some form of confirmation that an iphone will eventually come.

Tried calling EE but hold time is 45 min

[Schockwave]

@Anth0ny , have you checked your spam/junk folder? 

[Katie_B]

Hello @Anth0ny. 

Thanks for coming here. 

Have you been able to get in touch with our customer care team for an update on your order?

Katie

[Anth0ny]

After 45min on hold i wasnt given any information

[Katie_B · Accepted solution]

Hi @Anth0ny. 

Thanks so much for getting back to me. 

I'm sorry to hear you have still not been able to connect with an agent. 

Our customer care team who have account access are in the best position to chase your confirmation.

I understand it must be frustrating waiting but please be assured an agent will be with you as soon as possible. 

Katie