12-05-2025 06:31 PM
Ive ordered a new phone for store collection due to working late, had a txt saying was being delivered to store today with a time slot, I had some time off work as i had a doctor's appointment so thought I'd collect whilst was at it as is round the corner, just before I got there I had a text message saying that DPD couldn't deliver it as no code provided, I went to thw store to ask someone as i was under rhe impression I didnf need a code for store deliveries to be told that the dpd driver refused to drop parcel off without a code. Said couldn't help me any further so I decided to ring cs.
Spoke to someone who said there is no option for a code his end but he can re arrange delivery (which I've done for Friday) to the same store. Now just worried going have the same issue and unsure what I can do other then get to the store my self and wait around until delivery so I can personally give code which makes delivery to store kind of pointless. Anyone else had the same issue with DPD and pins? Hoping it's just a 1 off and just a fault from the driver
12-05-2025 07:08 PM
@Jay385 A store delivery shouldn’t need a pin as that’s only for home deliveries
12-05-2025 07:12 PM
I know exactly, tbf last time I ordered I got sent a pin via txt but got delivered to store fine, this time DPD refused to leave it at store so hoping just a mistake by the dpd delivery driver as the person I spoke to in the store said shouldn't need a pin but then couldn't help any more then saying it'll be returned to warehouse, managed to get cs to re arrange delivery but just hoping same thing doesn't happen again