Phones

[190Kay]

I ordered a phone on the 24th off Feb what date will it come by 

[Ritu_D]

Hi @190Kay 

Welcome to the community. 

It's great to hear you have ordered a phone with EE, I can imagine you are eager to receive it. 

When you place an order online you will receive an order confirmation email with a order number on it. This email can sometimes go into your spam or junk mail, please take a look in there for it. 

You can Track your Order, using your order number. 

If you let me know the make and model you ordered, I can take a look at our stock levels to see expected delivery dates. 

Thanks 

Ritu 

[190Kay]

It’s an iPhone 17 pro max deep blue

[Ritu_D]

What memory size did you order @190Kay? 

[190Kay]

256 gb 

[Ritu_D]

Hi @190Kay 

I have just taken a look and the iPhone 17 Pro Max, deep blue, 256gb is in stock and usually despatched with 1 working day. 

Have you been able to Track your Order online? 

Ritu 

[190Kay]

I’ve tried but it doesn’t work

[Ritu_D]

Thanks for coming back to me @190Kay 

What happens when you look on the tracker?

Have you received any updates from DPD, they will usually send out a text message with delivery information. 

If you haven't already, please download ‎DPD App - App Store and you can see updated information on there. 

Thanks 

Ritu 

[190Kay]

I haven’t had any emails form them either

[Ritu_D]

Thanks @190Kay 

DPD are great at keeping you updated via text message when they receive your order and when the expected delivery day and time is. If you download the DPD app that I sent earlier, that will also have up to date information about your delivery. 

As you placed your order on the 24th, its likely the digital sales team will have processed the order either yesterday or today. If you would like to check on the order, you could Contact our guides, they will be able to give you an update. 

Thanks 

Ritu