Phone not dispatched

[danierinpowala]

I ordered a pink iphone 16 plus on Saturday June 20th. It hasn’t even been dispatched yet. I called EE and they told me I’d hear something by the 29th- I haven’t had any updates and it’s still waiting dispatch. What is going on?

[Northerner]

Hi @danierinpowala 

Have you checked EE order tracking: https://ee.co.uk/orders

I would also recommend downloading the DPD app becase you'll need a pin for delivery.

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks 

[danierinpowala]

Hi, I have access to the order tracker and it says it’s still not even awaiting dispatch. I have just downloaded and set up the DPD app

[Northerner · Accepted solution]

Hi @danierinpowala 

If order tracking is not providing the information you need then you'll need to speak to EE CS on 150.

You'll receive a text from DPD when they are intending to deliver.

Thanks